Table of Content
What information we collect
We collect the following types of personal data:
- Identity details: full name, date of birth, gender, postal and email addresses, phone numbers.
- Copies of identification documents (passport, ID card, driver’s licence, utility bills, etc.).
- Financial and transaction information.
- Account preferences and communication history.
- Records of phone calls, live-chat conversations, and activity on our website/apps.
- Responses to surveys, competitions, and promotions.
- Any additional data required for verification or compliance purposes.
How we collect it
We gather information directly from you when you register, deposit, play, contact support, or participate in promotions. We may also obtain data from trusted third parties such as identity-verification providers, credit-reference agencies, and fraud-prevention services. Technical data (IP address, device information, browser type) and cookies are collected automatically when you use our services.
Why we collect and use your information
We process your data only for legitimate purposes, including:
- Creating and managing your account.
- Providing gaming and betting services.
- Verifying your identity and age, and preventing fraud or money laundering.
- Processing deposits, withdrawals, and bets.
- Communicating with you (service updates, promotions, support replies).
- Improving our services through analytics and research (always anonymised where possible).
- Meeting legal and regulatory obligations under anti-money laundering, responsible gaming, and licensing rules.
- Protecting the security and integrity of our platform.
Who we share your information with
We do not sell your personal data. We may share it only with:
- Companies within our corporate group (under strict internal controls).
- Trusted service providers (payment processors, identity-verification partners such as SumSub, hosting providers, IT support, marketing agencies) who are bound by confidentiality agreements.
- Law enforcement, regulators, or sporting bodies when required by law or to investigate suspected fraud or improper activity.
- A potential buyer in case of a merger, acquisition, or sale of assets.
Security of your information
We use industry-standard security measures, including TLS 1.3 encryption, secure firewalls, and protected servers. Payment card details are never stored by us. All staff and contractors are bound by strict confidentiality rules. You must keep your login credentials safe and log out after each session. If you suspect unauthorised access, notify us immediately.
Accessing and correcting your data
You can view and update many details in the “My Account” section. To request access to all data we hold or to request corrections, contact support from your registered email address. We will need to verify your identity before releasing information.
International data transfers
Some of our service providers and group companies are located outside your country (including the European Economic Area). Whenever we transfer data overseas, we ensure appropriate safeguards (such as standard contractual clauses) are in place.
Cookies and similar technologies
We use cookies and similar tools to make the site function properly, remember your preferences, prevent fraud, and deliver relevant advertising. You can manage or disable cookies in your browser settings, but some features may stop working correctly. We also work with selected advertising partners who may set their own cookies for remarketing purposes.
Non-personal and anonymised data
We collect anonymous usage statistics (pages visited, time spent, etc.) to improve our services and detect irregular activity.
Complaints
If you have any concerns about how we handle your personal information, please contact our support team at support@roostakecasino.com. We will investigate and respond promptly.
By using Roostake Casino, you confirm that you have read and agree to this Privacy Policy.